Returns & Exchanges

No Refunds .Exchanges ONLY which  are handled without charge if done within 14 days (from time of receiving shipment). If you aren't 100% satisfied, merchandise can be returned for exchange, credit. Shipping and handling charges are not refundable. Simply call our offices at:

604-240-6143 for Exchange procedures.  You are responsible for return postage on any items for Exchange.

Any products that are returned as permitted under these Terms and Conditions and must be confirmed before shipment return

Pro Image Officials Supply Inc. 

2711 Skeena Street

Vancouver, B.C 

Canada, V4M 4T1

For your protection, please insure the package for its full value. We cannot be responsible for packages lost or damaged in transit.

Special Note on Returns Try on each item BEFORE you use/wear it. Once an item has been worn, it MAY NOT be returned, except in the case of a manufacturer's defect.You May Not ReturnPersonalized items that have been used, worn or washed or personally embroidered.

Special Order Items and custom embroidery items are not returnable.

Defective Items-Prior approval must be received before returning items that may be defective. We must receive and inspect the defective item before we can issue a replacement. If the return is due to an error on Pro Image's part, we will correct our error and refund your postage necessary to return that item, up to $15.00. Please phone or email before returning the item(s) in question.